Returns & Exchanges
If you would like to return an item, please let us know at firstname.lastname@example.org within 7 days of receiving your Coreprêt order, providing your reasons and/or exchange requirements.
We will happily offer you the option to exchange items that do not fit correctly. You may swap them for the right size, receive a credit note (valid for 3 months) or refund (through your original payment method).
- All items must be returned in a secure and waterproof courier bag.
- All items must be returned unworn, unwashed, with tags attached & in original condition, suitable for re-sale.
- All items must be returned to Coreprêt within 14 days of receiving your order and no refunds will be issued past this timeframe.
- We recommend returning your item using a tracked service as Coreprêt cannot take responsibility for lost packages. The item is your responsibility, until the return is received by Coreprêt.
- Upon return, all items will be inspected. If an item is returned to us in an unsuitable condition, we retain the right to refuse exchange and/or refund.
- We are unable to exchange/refund used, laundered or customer damaged goods.
Once we receive your return, please allow 5 to 7 working days for exchanges/refunds/credit notes to be processed. If you opt to change the size of your garment, as we do not hold stock, a new garment wait-time will be advised. We will endeavour to keep you updated on the status of your return.
Coreprêt Quality Guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately on email@example.com.
If you have any queries regarding returns or refunds please email us at firstname.lastname@example.org.